You take pride in where you live, so when someone does crappy work around your house, or installs something inferior, it can be particularly annoying because you’re the one who ends up having to look at it every day. Tell us your story.
Sylvester Roofing – Kurt
By Tim S, Escondido, CA
I have a hole in my roof. Not just a leak. Poke your head up into my attic, and you can see sunshine streaming in. It’s beyond the scope of my minuscule skills in this area to fix. I need someone who knows what they are doing.
So, I posted a request for referrals on Facebook. A few of my friends gave me companies to call. One of the calls I made was to Urbach Roofing. Stephanie, a very polite young lady, advised me that they are very busy, and it would be some time in November before anyone could even come to LOOK at my roof. She suggested I contact Sylvester Roofing, and gave me the number.
I called Sylvester Roofing on 10/01. My call was answered by Kurt. I explained my situation, and made an appointment for him to come to my house on Thursday, 10/08 – a week out. I was unsatisfied by how long it would take, but since I’d already been told by 2 different companies that San Diego roofers are very busy right now, I was resigned; I’d already made one appointment with another company for this coming Friday, 10/16 – 2 weeks out just to get an estimate. I’m in the wrong business.
This past weekend, it rained. Hard. I knew it was coming, so I did my best to cover the hole. My best wasn’t good enough. I could hear water dripping onto the ceiling in the room under the hole. So, I scrambled up onto the roof with something to better cover the problem area. I was soaked in about 30 seconds, of course, but at least it seemed to work.
I was supposed to start work at 8:00 on Thursday, but since Kurt was coming at 7, I made arrangements to trade shifts with another guy for the day. You can probably guess where this is going. 7:00 came and went, but no Kurt. at 7:30, I left the house and went to work.
It’s a simple thing to pick up the phone & let someone know what’s up. Unless Kurt is dead, or seriously incapacitated, he has no excuse. So… Screw Kurt. If he can’t call to let me know that he’s late – or not coming at all – he doesn’t get my business. And I don’t think he should get yours, either.
So, while this isn’t the most egregious example of poor customer service, and it didn’t actually cost me any money, I’m still going to make this experience the first post of this new website. It’s not just about money; it’s about how people (especially professionals) treat others. Be sure to check back. More will come, won’t they?